How to claim a warranty, step by step

1. Confirm you are still covered

Find the purchase date on your bill and the warranty length on the warranty card or product page. Many brands also let you check cover online with the serial number (how to check). Note that some parts, such as a compressor or a battery, can have a different warranty period from the rest of the product.

2. Gather what they will ask for

• Proof of purchase: bill, invoice or order confirmation
• Model and serial number (on a label, in settings, or on the box)
• Clear photos or a short video of the fault
• Your address and a phone number for a technician visit or pickup

3. Contact the right party

Use the brand's official support website, app, phone line or authorised service centre. Some products, especially those bought from large retailers or marketplaces, are serviced through the seller. Avoid unauthorised repair shops while the product is in warranty, because third-party repairs can void cover.

4. Describe the fault clearly

Say what happens, when it started, and what you have already tried. Stick to facts. Do not open the product yourself.

5. Keep records and follow up

Note the complaint or ticket number, the date, and who you spoke to. Follow up by email so there is a written trail. If a claim is wrongly refused, escalate to the brand's grievance or nodal officer, then to your local consumer protection body.

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